Refund policy

 

Returns & Refunds

We want you to feel confident shopping with Nastari Beauty. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, provided the product is unused, unopened where applicable, and returned in its original packaging and condition.

Due to hygiene and safety considerations, used or opened lash products, adhesives, bond & seal products, removers, applicators, or other products that have come into contact with the eyes or skin cannot be returned unless they arrived damaged or defective.

Eligible returns will receive a full refund of the product purchase price once the returned item has been received and inspected.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect. Customers are responsible for return shipping costs for change-of-mind returns.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can make it right.

Refunds will be issued to the original payment method after the return has been approved and processed. Processing times may vary depending on your bank or payment provider.

To request a return, please contact Nastari Beauty through the contact information provided on our website before sending any product back